Service Plans
In the past TJ's has offered a wide array of payment plans and packages for our customers. We have always tried to be flexible and provide as many options as possible. As time has gone on, and we've added more and more options, it has become confusing to sort out all these plans. For the customer, and for TJ's as well. With so many customers opting for such a variety of payment plans, billing has become a confusing jumble that we almost need a chart for to keep track of all the options! We've decided to consolidate and eliminate a lot of the plans and simplify things back down to two of the most popular options.
Monthly Payment
You pay as you go throughout the season, paying for services rendered from the prior month. Billing is done on the first of the month, payments are due on the 15th. All terms of payment apply, and can be found on our Terms page.Season Prepay
The Season Prepay plan is based on 26 weeks of lawn mowing service. By paying your lawn services before the season begins, you get a discount off the total for these services. This is a great way to save on your lawn care, with a significant discount.The average season ranges from mid-April to mid-November, which gives TJ's about 33 plus weeks to complete the 26 weeks of service. If at the end of the season the 26 weeks have not been completed, a refund will be issued in the form of trade for extra services, a credit to your account, or monetary refund. TJ's has offered the Season Prepay option for since 2002, and many customers have taken advantage of this discount over the years. TJ's has always endeavored to ensure that the full value of the payment is received if not more.
Besides the discount rate, the Season Prepay has many benefits. When you prepay, your rate will be frozen through the season. Season Prepay customers are not subject to any rate increases or extraneous charges during the season, even those due to fuel price increases. Any extra work necessary during the cut (double cutting, bagging, clipping removal, debris removal, raking, extra cleanup, pre-mowing leaf blowing, etc) is covered. If you need additional cuts during the season above the weekly mowing service, they are covered in the Season Prepay plan. Grass growing too fast and long? Need an extra cut for a party or special occasion? One more cut at the end of the season? All covered in the plan.
However, Season Prepay customers will be subject to the minimum monthly charge term. If your lawn burns out during dry weather conditions, you will still be assessed a minimum of 2 cuts per month. Those assessed cuts will be counted toward the minimum of 26 cuts per season. For more information on the new minimum monthly charge, please see the Terms page.
Now for the small print. All prepays are fully refundable until April 15. After April 15, all services rendered at the the full price service rate will be applied to the prepay, and the remaining balance will be refunded, with TJ's keeping $100 minimum as nonrefundable. If for some reason TJ's has to end your services before the full season is complete, you will be refunded as described above. In addition, you must allow TJ's to complete the full 26 weeks of services within the described 32 plus week mowing season. Repeated call-offs, completing the work before TJ's, disallowing service all will constitute canceling the Prepay plan and refunds will be treated as described above. If at the end of the season the 26 weeks have not been completed, a refund will be issued in the form of trade for extra services, a credit to your account, or monetary refund. You will not receive monthly statements, but your services will be recorded and you may request a service history at any time in the season.
The Season Prepay is the only discount program that TJs will offer for the season. Those customers that do not prepay will be on the pay as you go program, at full price. We do not plan on offering additional prepay offers after the January deadline.
FUEL ESCALATION CLAUSE:
TJs reserves the right to add a fuel surcharge in the event of major fuel price spikes throughout the season. For more information about the escalation clause feel free to contact TJs. This clause does not apply to customers who choose the Season Prepay Option.